Frequently Asked Questions

Below are some of the most common questions about AlienCloud.
What is maintenance fee?

The maintenance fee covers all costs related to mining including, inter alia:

  • electricity cost
  • cooling systems
  • maintenance work
  • hosting services
For Customers

AlienCloud was created to allow professionals and newcomers similar access to the same quality resources as the industrial miners to allow effective mining.

As a AlienCloud customer, you can enjoy many benefits, including: Access to the data centers
Instant access to your newly mined bitcoins (within 24 hours)
Automatic deposit of mined bitcoins to the balance

How does cryptocurrency mining work on your platform?

It’s pretty quick and easy. As soon as we receive a payment for your order, your contract will be added to your profile. Your order consists of two parts:
one-time payment (not deposit) for allocation of ordered power a daily maintenance fee for the equipment maintenance and its power supply
When you are paying one-time payment, you are receiving hashpower, which is not limited in time. You will also pay an everyday maintenance fee. This cost is paid in USD, and deducted automatically from the mined volume of BTC, using current exchange rate BTC/USD. Thus, everyday cost for the maintenance in BTC depends on the exchange rate BTC/USD. If you don’t have enough balance during ten days to cover your daily maintenance fee, the mining contract and service will be canceled.

How much profit can I make?

Earning per day in BTC depends on many factors, such as Block reward, Difficulty, Blocks mined etc and they can’t be predicted. Please note that our payout is based on overall network hashrate, and 100% uptime is guaranteed. We recommend all our clients to do their own research and do their own earning calculation, however, we have some helpful tools for this. You can go to the “calculator” tab which is on the top of our website to see how you can calculate your earnings. All the mined bitcoins will be automatically added to your balance.

What does 100% uptime guarantee mean?

If you were an individual miner there would be always a possibility that your mining hardware could crash, slow down or completely break. Using our platform you will never happen to face any issues like these.

How often i will recieve my profit?

Newly mined bitcoins are credited to your balance once per day for the previous mining day.

You can request a withdrawal any time.

How can I get in touch with you if I need help?

Please contact us at:[email protected]

What does the payout amount depend on?

The number of bitcoins that can be mined and circulated is limited. The more bitcoins are being mined, the higher mining difficulty gets increased, which requires an additional time for mining. The amount of bitcoins that are credited to the balance is also influenced by the BTC/USD exchange rate, as the maintenance cost of the contract is paid in USD and we’ll need to sell some part of mined bitcoins due to the Coindesk BPI daily closing price for its covering. Thus, the higher the BTC price, the less you need to pay for the maintenance and the higher is the payout from the contract.

What is 'Reinvestment'? How do I use it?

The “Reinvestment’ function allows you to buy additional mining hashpower, using the mined coins that you have on your balance.
Once you click on “Reinvestment” button, the order for the maximum allowed contract volume will be placed automatically. You will just need to check the details of this order and click on “Pay” button. The payment will be done from your AlienCloud account balance.

Where does the site receive crypto-currency courses?

Our rate is the Crypto-currency, this is the average value of exchange rates with exchanges:

  • Bitstamp
  • Bittrex
  • C-cex
  • Exmo
  • Hitbtc
  • Kraken
  • Livecoin
  • Nix-e
  • wexnz
  • Yobit

How buy power?

Step-by-step instruction here